Privacy policy

 

1. Introduction
Next Level Management Pty Ltd (ABN 56 161 810 402), trading as the Olympic Ice Skating Centre (“Ice Rink”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website www.icerink.com.au (“Website”) and our services.

We do not distribute, rent, or sell your personal information except as described in this policy. By visiting our Website, using our services, or providing personal information, you agree to the practices described below.

2. What Information We Collect

a. Personal Information You Provide

We may collect personal information you provide voluntarily, including:

  • Name, address, phone number, and email address

  • Payment and billing information (for purchases, bookings or orders)

  • Details you provide when subscribing to newsletters, entering competitions, or contacting us

  • Any other information you choose to submit in forms or correspondence

If you do not provide such personal information, we may not be able to provide certain services or process transactions.

b. Technical and Usage Information

When you browse our Website, we may collect technical data such as:

  • Browser type, pages visited, time and date of access

  • IP address and navigation paths
    This information helps us improve and personalise the Website experience.

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and administer services you request (e.g., product purchases, bookings, newsletters)

  • Respond to enquiries, complaints, and customer service requests

  • Send promotional emails about products, services, and events (with your consent and an unsubscribe option)

  • Improve our Website functionality and user experience

  • Comply with legal requirements

We do not use or disclose personal information for purposes beyond those reasonably expected without your consent, except where required by law.

4. Cookies and Tracking Technologies

Our Website uses cookies to:

  • Track your shopping cart during visits

  • Remember your site preferences

  • Improve our Website performance

Cookies store certain information in your browser (text files) and are retrieved when you revisit. You may turn off cookies via your browser settings, though this can affect Website functionality.

5. Disclosure of Personal Information

We may disclose personal information to third parties where:

  • It is necessary to fulfil our services (e.g. payment processors, delivery partners)

  • Required by law, public safety or court order

  • You have consented to the disclosure

We may also share your email address with trusted mailing providers (e.g., for newsletters) — for example, The Rocket Science Group, LLC (MailChimp) in the United States.

6. Overseas Disclosure

Some service providers we engage (such as email or analytics services) may operate overseas. When this occurs, we take reasonable steps to ensure personal information is protected in accordance with the Privacy Act 1988 and the APPs.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference and unauthorised access, including the use of secure systems and SSL encryption for online transactions. However, no online system is completely risk-free. 

8. Access, Correction, and Complaints

You may request access to personal information we hold about you, request corrections, or ask for your data to be deleted where permissible by law. Contact us at info@icerink.com.au or call +61 (03) 9579 3755.

If you believe your privacy has been mishandled, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revision date. Continued use of the Website after changes constitutes acceptance.

10. Contact

If you have questions or concerns relating to this Privacy Policy or your personal data, contact:

📧 info@icerink.com.au
📞 +61 (03) 9579 3755
📍 1080 Centre Road, Oakleigh South VIC 3167, Australia